Career Coaching Payment & Refund Policy

To eliminate late fees and collection costs, without exception, payments for all coaching services must be made in full electronically and verifiably cleared before the first session/appointment. Payment can be made via credit card, Zelle, PayPal. Refunds can be made by contacting Anointed for Life, LLC at 317-207-0645 or dlspight@anointedforlife.org.

 

Applies to All Packages

Package Cancellation Notice Timeframe                          Refund Amount*

• More than 24 hours prior to Session 1                       100% - no sessions attended

• Less than 24 hours prior to Session 1**                     90% - no sessions attended

• Anytime between Sessions 1& 2                                 75%

• Anytime after Session 2 but prior to Session 3         50%

• Session 3 or afterwards                                              0%

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*Any refund issued will be remitted within three business days using the same electronic method through which payment was made (e.g., paid through Zelle, refunded through Zelle).

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**The Coach will work with the client/coachee to reschedule a session missed, including Session 1. No session, however, will be rescheduled more than twice. Do note there is a 10% penalty for cancelling a package less than 24 hours prior to Session 1.

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Applies to All Single-Session (Non-Package) Appointments

Session Cancellation Notice Timeframe                                                                           Refund Amount*

More than 24 hours prior to the original** appointment                                                100%

Less than 24 hours prior to the original appointment***                                               90%

Prior to the start time of a first-time-rescheduling of an appointment                         75%

Prior to the start time of a second-time-rescheduling of an appointment                    50%

No-call no-show after a second-time rescheduling the original appointment              0%

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* Any refund issued will be remitted within three business days using the same electronic method through which payment was made (e.g., paid through Zelle, refunded through Zelle).

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** “Original” means “first” in this section. The Coach will work with client/coachee to reschedule an appointment, up to and including a second rescheduling. No appointment will be rescheduled more than twice.

 

**Note, if the original appointment is not being rescheduled, there is a 10% penalty if that original appointment is terminated/cancelled less than 24 hours prior to the start time.

 

Services Termination Provision

In instances of a breach in confidentiality, criminal activity, abusive or violent behavior, or acts of intolerance (e.g., discrimination), services will be immediately terminated. Within 24 hours of the termination, the client/coachee will receive written notification that includes the cause for termination. No credit or rescheduling for future service will be issued. A refund may be possible within AFL’s stated refund policy.