Anointed for Life, Co.
Terms & Conditions
Personal Care Assistant Growth Package

Payment, Credits & Refund Policy

To eliminate late fees and collection costs, without exception, payments for all Personal Care Assistant (PCA) Growth Package services must be made in full electronically and cleared before services begin. Payment can be made via credit card, Zelle, PayPal.

 

Personal Care Assistant training credit may be issued only if termination or cancellation of a training occurs prior to the first day of training. If a trainee’s training is terminated or cancelled after that person has participated in Day 1 of the three-day training, a refund will be issued in compliance with the “Refund Amount” schedule found below.

 

PCA Growth Package credits and refunds can be requested by contacting Anointed for Life, Co. at 317-207-0653 or caregiver@anointedforlife.org.

 

PCA Growth Package Training Refund Schedule

Termination & Cancellation Notice Timeframe                               Refund Amount*

• More than 24 hours before Day 1 of the 3-day training**              100%/person - no training received

• Less than 24 hours before Day 1 of the 3-day training                   90%/person - no training received

• Between Day 1 and Day 2 of 3-day training                                    60%/person – only Day 1 training received

• Any time during or after Day 2 training                                           0%

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*Any refund issued will be remitted within three business days using the same electronic method through which payment was made (e.g., paid through Zelle, refunded through Zelle).

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**The PCA Trainer may work with the trainee to reschedule a missed training, including Day 1. Do note there is a 10% penalty for cancelling a package less than 24 hours before Day 1 of the three-day training.

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Request to Reschedule Training Policy

Any request to reschedule a trainee’s training session must be approved by an appropriate employee of the organization paying for the trainee’s training. Anointed for Life, Co. (AFL) must receive that approval in writing prior to confirming the trainee’s new training date. Phone call and text message approvals will not be acceptable. Approvals must be emailed to caregiver@anointedforlife.org.

 

If a training session needs to be rescheduled, the new training date must be within 14 business days of the original training date. Failure to meet that timeframe will be considered a forfeiture of the training and a failure to complete the training program. There will be neither a financial refund nor a credit given in such instances.

 

No training for a trainee will be rescheduled more than once. There will be a 0% refund in instances when a trainee’s participation is terminated during or after Day 2 training as well as if a trainee has been rescheduled for a Day 2 or Day 3 training.

 

Anointed for Life, Co. does reserve the right to grant an exception if there are extenuating circumstances (e.g., extended severe illness).

 

PCA Growth Package Recruitment Refund Schedule

Recruitment Termination Notice Timeframe                                   Refund Amount*

• More than 24 hours before first position posting appointment      100%

• Less than 24 hours before first position posting appointment**   90%

• Services termination between position posting and candidate

        short-listing                                                                                      50%            

• More than 15 business days after position posting goes live          0%

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• AFL fails to post position within 3 business days of finalization

        of position posting                                                                           75%​

• AFL fails to send shortlist of at least 5 candidates within 30 days

       of position posting                                                                            50%

• AFL fails to fulfill 90-day new hire career coaching support          10%

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​*Within three business days, any refund due from a contract termination will be remitted using the same electronic method through which payment was made (e.g., paid through Zelle, refunded through Zelle).

**Note, if the original appointment is not being rescheduled, there is a 10% penalty if the recruitment services are terminated less than 24 hours prior to the first position posting appointment. Anointed for Life, Co. does reserve the right to grant an exception if there are extenuating circumstances (e.g., economic recession, company permanent closure, extended severe illness).

 

Services Termination Provision

In instances of criminal activity, abusive or violent behavior, acts of intolerance (e.g., discrimination), a breach in confidentiality, or a breach in exclusivity granted to AFL in providing contracted recruitment services, services may be immediately terminated by AFL. Within 24 hours of the termination, the client will receive written notification that includes the cause for termination. No credit or (re)scheduling for future service will be issued. A refund may be possible within AFL’s stated refund policy.

 

Services Provision

All Personal Care Assistant training will be in person. PCA training sessions will be no less than 24 hours (i.e., three eight-hour days. No training or meeting is to be recorded without mutual agreement that includes a consent form signed by both the client/trainee and AFL.)

 

Recruitment services will be provided in-person and virtually. Anointed for Life, Co. will provide appropriate written updates and reports electronically. Hard copy updates and reports will be provided only upon request.