Anointed for Life, Co.
Terms & Conditions
Personal Care Assistant Training

Payment, Credits & Refund Policy

To eliminate late fees and collection costs, without exception, payments for all Personal Care Assistant (PCA) Growth Package services must be made in full electronically and cleared before services begin. Payment can be made via credit card, Zelle, PayPal.

 

Personal Care Assistant training credit may be issued only if termination or cancellation of a training occurs prior to the first day of training. If a trainee’s training is terminated or cancelled after that person has participated in Day 1 of the three-day training, a refund will be issued in compliance with the “Refund Amount” schedule found below.

 

PCA Growth Package credits and refunds can be requested by contacting Anointed for Life, Co. at 317-207-0653 or caregiver@anointedforlife.org.

 

Termination & Cancellation Notice Timeframe                                       Refund Amount*

• More than 24 hours before Day 1 of the 3-day training**              100%/person - no training received

• Less than 24 hours before Day 1 of the 3-day training                   90%/person - no training received

• Between Day 1 and Day 2 of 3-day training                                    60%/person – only Day 1 training received

• Any time during or after Day 2 training                                           0%

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*Any refund issued will be remitted within three business days using the same electronic method through which payment was made (e.g., paid through Zelle, refunded through Zelle).

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**The PCA Trainer may work with the trainee to reschedule a missed training, including Day 1. Do note there is a 10% penalty for cancelling a package less than 24 hours before Day 1 of the three-day training.

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Request to Reschedule Training Policy

Any request to reschedule a trainee’s training session must be approved by an appropriate employee of the organization paying for the trainee’s training. Anointed for Life, Co. (AFL) must receive that approval in writing prior to confirming the trainee’s new training date. Phone call and text message approvals will not be acceptable. Approvals must be emailed to caregiver@anointedforlife.org.

 

If a training session needs to be rescheduled, the new training date must be within 14 business days of the original training date. Failure to meet that timeframe will be considered a forfeiture of the training and a failure to complete the training program. There will be neither a financial refund nor a credit given in such instances.

 

No training for a trainee will be rescheduled more than once. There will be a 0% refund in instances when a trainee’s participation is terminated during or after Day 2 training as well as if a trainee has been rescheduled for a Day 2 or Day 3 training.

 

Anointed for Life, Co. does reserve the right to grant an exception if there are extenuating circumstances (e.g., extended severe illness).